Proof, not promises: I keep the accounts that are hardest to keep.
Five years turning technical depth into retained revenue. I cut partner escalations 50% across three releases and carried 450+ accounts through a $400M migration with zero attrition at SSV Labs. I've worked gross revenue retention and driven upsell ARR by knowing what actually benefits an account, not what's next on the roadmap, then making that win obvious to whoever's in the room.
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Experience
Client acquisition strategy and account management for AI/fintech products, alongside AI automation consulting and agentic workflows for enterprise clients. Based in Lisbon, PT from 2024, moved back to Tel Aviv for good in May 2026.
- Best Wallet (Block Labs): Led client acquisition strategy for its wallet-swap feature and owned the customer-facing side of the operations rebuild, applying enterprise account management discipline to a consumer fintech context.
- BlockRiver Tech (Prodigy): Drove new client acquisition and expansion strategy across beginner and advanced user segments, using the same relationship-building approach proven across 18+ enterprise accounts at PressTigers.
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Selected Work
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How I Think
AI is stochastic. Product must be deterministic.
Evaluation layers, fallback paths, and human override systems come before features.
Intelligence is cheap. Trust is expensive.
Users don't leave because the model is wrong. They leave because they can't tell when it's wrong.
Shipping beats theorizing.
A deployed system with instrumentation teaches you more than six months of architecture documents.
Interfaces are contracts.
Backward compatibility and abstraction integrity are how you earn the trust of downstream consumers.
Design for the confused user, not the happy path.
Error states and recovery flows are where product quality lives.
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About
I've spent five years leading technical projects and the client relationships around them, mostly from inside a product title. Partner integrations, technical onboarding, escalations, the accounts that drive revenue: that was always the actual job, even when “Product Manager” was on the door. I've worked in tech since 2018.
At SSV Labs, I cut partner escalations 50% across three releases by fixing the integration contracts 8+ partners and 450+ accounts depended on, and carried those accounts through a $400M platform migration with zero attrition. At Touchcast, I owned the technical relationship with Fortune 500 accounts end to end, cut partner onboarding time 60%, and co-led KNOW Foundation, a venture spun up with Touchcast's CEO, landing a 7-figure pilot deployment with Microsoft and Accenture. At PressTigers, I ran renewal, QBR, and NPS follow-up across 18+ concurrent enterprise accounts, sitting across the table from CEOs, CMOs, and VPs.
I'm not changing lanes. I'm dropping the roadmap work and doing the part I was always best at, full-time.
My background is Human-Computer Interaction. I trained in it because I got tired of watching well-built things fail on the human side. That's the same instinct that keeps an account, reads a room, and knows when a client's “maybe next quarter” actually means they're about to churn.
I did my MA at Reichman University in Herzliya and researched UX at Wix and DeviantArt in Tel Aviv. I moved back to Tel Aviv for good in 2026. This is the market and the working culture I do my best work in.
I’m looking for Customer Success, Account Management, or Technical Account Management roles where the relationship is the product. Not a transactional sale, but a long-term commercial relationship that compounds.
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Get In Touch
Open to Customer Success, Account Management, and Technical Account Management roles, ideally where the relationship is technical enough that most CS people can’t hold the room, and most PMs can’t keep the account. If that’s the seat you’re filling, I’d like to hear about it.