Brian Washington
Customer Success & Account Management
summary
Customer success and account management operator with five years leading technical projects and the enterprise relationships around them, and a tech career going back to 2018. Cut partner escalations 50% across three releases at SSV Labs by fixing the integration contracts 8+ partners and 450+ accounts depended on, and carried those accounts through a $400M platform migration with zero attrition. Owned the technical relationship with Fortune 500 accounts end to end at Touchcast, co-led a venture spun up with Touchcast's CEO that landed a 7-figure pilot deployment with Microsoft and Accenture, and ran renewal, QBR, and NPS follow-up across 18+ concurrent enterprise accounts at PressTigers. MA in Human-Computer Interaction from Reichman University, UX research at Wix and DeviantArt in Tel Aviv. Looking for Customer Success, Account Management, or Technical Account Management roles where the relationship is the product, with a strong pull toward the Israeli tech ecosystem.
experience
Technology Consultant
nowSelf-Employed · Tel Aviv, IL
Client acquisition strategy and account management for AI/fintech products, alongside AI automation consulting and agentic workflows for enterprise clients. Based in Lisbon, PT from 2024, moved back to Tel Aviv for good in May 2026.
- Best Wallet (Block Labs): Led client acquisition strategy for its wallet-swap feature and owned the customer-facing side of the operations rebuild, applying enterprise account management discipline to a consumer fintech context.
- BlockRiver Tech (Prodigy): Drove new client acquisition and expansion strategy across beginner and advanced user segments, using the same relationship-building approach proven across 18+ enterprise accounts at PressTigers.
Product Manager, Integrations & Platform
SSV Labs · Tel Aviv, IL → Lisbon, PT
Defined integration governance across 8+ partner integrations and 450+ accounts, carried those accounts through a $400M+ platform migration with zero attrition, cut partner escalations 50%. Started in Tel Aviv, then opened the company's Portugal/European branch in Lisbon.
Product Manager
Touchcast · Remote
Virtual events and content management platform for Fortune 500 clients, shipped auth and integration systems.
- KNOW Foundation: Co-led a distributed cloud compute venture spun up with Touchcast's CEO, directing engineering from concept to investor-ready MVP and a $500K seed round.
UX Researcher
Wix / DeviantArt · Tel Aviv, IL
Short-term UX research stint during my MA, user research and interaction design.
Senior Account Manager
PressTigers · San Diego, CA
Owned renewal and expansion strategy for PressTigers' largest customer contracts, running HubSpot CRM operations and QBR cadence in Gainsight; owned NPS detractor follow-up across the account book, closing the loop on responses and converting recurring complaints into scoped fixes, maintaining delivery continuity across 18+ active projects throughout.
Account Manager & Project Delivery
PressTigers · San Diego, CA
Managed 18+ concurrent customer web application projects from discovery through delivery, served as primary liaison between enterprise clients, engineering, sales, and design teams, and negotiated scope, budget, and delivery timelines for custom web platforms and integrations.
MA, Human-Computer Interaction
Reichman University · Herzliya, IL
Interaction design research for complex technical systems.
Full Stack Web Development Certificate
UC San Diego Extension · San Diego, CA
Full stack engineering fundamentals, MERN stack.
skills
Customer Success
Account Management
Domain
education
MA, Human-Computer Interaction
Reichman University
Interaction design research for complex technical systems
Full Stack Web Development Certificate
UC San Diego Extension
BA, Communications & Media
California State University San Marcos