Brian Washington
Customer Success & Account Management
summary
Customer success and account management leader with five years leading technical projects and the enterprise relationships around them, and a tech career going back to 2018. Cut partner escalations 50% across three releases at SSV Labs by fixing the integration contracts 8+ partners and 450+ operators depended on, closed a $500K deal at Touchcast, and ran a 7-figure enterprise account portfolio across 18+ concurrent clients at PressTigers. MA in Human-Computer Interaction from Reichman University, UX research at Wix and DeviantArt in Tel Aviv. Looking for Customer Success, Account Management, or Technical Account Management roles where the relationship is the product, with a strong pull toward the Israeli tech ecosystem.
experience
Technology Consultant
nowSelf-Employed · Tel Aviv, IL
Client acquisition strategy and account management for AI/fintech products, alongside AI automation consulting and agentic workflows for enterprise clients. Based in Lisbon, PT from 2024, moved back to Tel Aviv for good in May 2026.
- Best Wallet (Block Labs): Managed a 7-figure enterprise account portfolio and led client acquisition strategy, applying enterprise account management discipline to a consumer fintech context.
- BlockRiver Tech (Prodigy): Drove new client acquisition and expansion strategy across beginner and advanced user segments, using the same relationship-building approach proven across 18+ enterprise accounts at PressTigers.
Product Manager, Integrations & Platform
SSV Labs · Tel Aviv, IL → Lisbon, PT
Defined integration governance across 8+ partner integrations and 450+ operators, led a $400M+ asset migration, cut partner escalations 50%. Started in Tel Aviv, then opened the company's Portugal/European branch in Lisbon.
Product Manager
Touchcast · Remote
Virtual events and content management platform for Fortune 500 clients, shipped auth and integration systems.
- KNOW Foundation: Co-led a distributed cloud compute venture spun up with Touchcast's CEO, directing engineering from concept to investor-ready MVP and a $500K seed round.
UX Researcher
Wix / DeviantArt · Tel Aviv, IL
Short-term UX research stint during my MA, user research and interaction design.
Senior Account Manager
PressTigers · San Diego, CA
Advanced account management and client strategy for PressTigers' largest customer contracts, then led account closure and strategic client transition activities as the engagement wound down, maintaining relationships and delivery continuity across 18+ active projects throughout.
Account Manager & Project Delivery
PressTigers · San Diego, CA
Managed 18+ concurrent customer web application projects from discovery through delivery, served as primary liaison between enterprise clients, engineering, sales, and design teams, and negotiated scope, budget, and delivery timelines for custom web platforms and integrations.
MA, Human-Computer Interaction
Reichman University · Herzliya, IL
Interaction design research for complex technical systems.
Full Stack Web Development Certificate
UC San Diego Extension · San Diego, CA
Full stack engineering fundamentals, MERN stack.
skills
Customer Success
Account Management
Domain
education
MA, Human-Computer Interaction
Reichman University
Interaction design research for complex technical systems
Full Stack Web Development Certificate
UC San Diego Extension
BA, Communications & Media
California State University San Marcos